Review Extractor

Overview

This Privacy Policy describes how the Review Extractor Chrome Extension (the "Extension") collects, handles, stores, uses, and shares user data. We are committed to ensuring full transparency regarding our data practices.

The Extension is an internal administrative tool designed and built exclusively for registered administrative staff and console administrators of the GuppyAI platform. It is not intended for general public use, and access is strictly restricted to authorized operator accounts.

The Extension allows authorized administrators to extract public, user-submitted customer reviews from supported e-commerce websites (including Amazon, Flipkart, and Noon) and sync them directly with their internal console dashboard/branch databases to support business analysis and product catalog curation.

1. User Data Collection

To provide its administrative features, the Extension collects and processes the following specific categories of operator information:

A. Account and Authentication Data

• Administrative Credentials: Administrator email address and password entered to connect the Extension to the console. (Accounts are pre-created by system administrators; no public sign-ups are supported).
• Identity and Association: Account username, administrative email address, and associated branch identification number (branch_id).
• Session Tokens: Secure authentication tokens (accessToken and refreshToken) returned by internal servers to maintain a secure, authenticated state.

B. Extracted E-Commerce Review Data

When you trigger the extraction tool on a supported e-commerce page, the Extension processes:

• Review Metadata: The SKU (Stock Keeping Unit) of the product, reviewer names, numerical review ratings (1 to 5 stars), and review headers/titles.
• Review Content: The text body containing the customer's written review.
• Review Images: Image files or URLs attached by customers to their product reviews.
• Source Details: The page URL where the review was published, along with the identifying e-commerce platform name (Amazon, Flipkart, or Noon).

C. Technical & Operational Settings

• Configuration Data: Local app configurations, user preferences, and temporary storage parameters.
• S3 Credentials: AWS S3 bucket names, API URLs, and directory paths allocated to the user's branch for image hosting.

2. How Data is Collected

The Extension collects and handles data through two primary methods:

• Direct User Input: Data provided explicitly by the user, such as typing login credentials inside the Extension's interface or dragging-and-dropping/uploading custom CSV files for batch uploading.
• Automated Extraction (User Initiated): When the user explicitly requests an extraction on an active, supported e-commerce product page, the Extension programmatically reads publicly visible document content (HTML elements of reviews) in the active browser tab via injection scripts. No background scanning or unsolicited extraction occurs on tabs not explicitly initiated by the user.

3. How We Use and Handle Data

We collect and process the collected data for the following essential purposes:

• User Authentication & Authorization: Authenticating user accounts and verifying license validity to unlock the review management interface.
• Local Interface Presentation: Displaying extracted product review listings, ratings, and associated reviewer details inside the Extension's side panel for user review.
• CSV Report Generation: Organizing extracted review items locally in the browser into a downloadable comma-separated values (CSV) file, which is saved directly to the user's device.
• Review Database Integration: Syncing extracted reviews directly to the customer-reviews database linked to the user's business branch.
• Review Image Hosting: Processing and uploading review images to the designated S3 file storage to allow remote viewing in the business dashboard.

4. Data Storage and Security

Data processed by the Extension is stored in two locations:

A. Local Browser Storage

The Extension uses the Chrome Storage API (chrome.storage.local) to store:

• Active authentication session tokens, last-active timestamps, and branch preferences.
• The active dataset of extracted product reviews (temporarily, until cleared by the user or uploaded).

This data remains sandboxed within your local web browser profile.

B. Remote Server/Cloud Storage

Once reviews or images are synchronized or uploaded by the user:

• Text-based review records, SKU identifiers, ratings, and customer names are sent to and securely stored in our backend SQL databases.
• Review images are uploaded to and hosted within secure Amazon Web Services (AWS) S3 cloud storage buckets.

5. Data Sharing and Third-Party Disclosures

To deliver the Extension's functionality, user data is shared and transmitted to specific third parties and developer servers. Below is the comprehensive list of all parties with whom your data may be shared:

Other than the infrastructure and service endpoints outlined above, we do not share, disclose, or transfer any user data to any external parties, data brokers, or third-party platforms.

6. User Control and Data Deletion

We believe in giving you absolute control over your information:

• Local Data Removal: You can purge all locally stored authentication data and cached product review data from the Extension immediately by clicking the Logout or Clear All buttons in the interface, or by removing the Extension from Chrome via chrome://extensions.
• Remote Data Deletion: If you wish to request deletion of reviews, account data, or images saved in remote databases or AWS S3 buckets, please contact your account administrator or contact us directly.

7. Policy Updates and Contact Information

This policy may be amended from time to time. Any changes will be updated directly on this page, and the "Last Updated" date will reflect the revision.

If you have questions, concerns, or requests regarding this Privacy Policy or the data practices of the Review Extractor Chrome Extension, please contact our support team or developer relations.